Shipping & Returns
Shipping - within Australia
Orders over $100 are shipped freight-free, Australia-wide. For orders $99.99 and below, there's a small $6.20 shipping charge.
Please note that if your order qualifies for free shipping, you'll need to select the free shipping option during the checkout process. (We know... it's silly... but unfortunately otherwise, the computer says 'No!').
When you place an order, we'll send it to you via Australia Post or courier, and you'll receive an email from them letting you know that your parcel is on its way.
Unfortunately, we're unable to ship orders internationally at this time. We apologise for any disappointment, and hope that situation will change as we grow.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, for example).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.